Terms and Conditions
General terms and conditions of sale — last updated 2026-08-14
LION INTERNATIONAL LLC
1940 Broadway Suite 314C, 80302 Boulder, US
VAT 41-2432556
help.marellestore@outlook.com
1. Purpose and scope of application
These terms govern the sale of products offered by Marelle Store through this website to consumer customers, meaning natural persons purchasing for purposes unrelated to their professional activity. By placing an order you confirm that you have read and accepted them in the version published at that time.
We reserve the right to update these terms: any changes apply to orders placed after publication and do not affect contracts already concluded.
2. Products, availability and prices
All prices are expressed in euros and include applicable taxes. Images are for illustrative purposes only: slight colour differences due to screen rendering do not constitute a defect.
Availability is updated in real time, but an item may sell out between the time you place an order and the order confirmation. In that case we will notify you within two business days and you may choose either to wait for restocking or to receive an immediate refund of the full amount.
A price that is obviously incorrect — for example, due to a missing decimal digit — does not bind us: if we notice this before shipment, we will contact you to confirm the order at the correct price or to cancel it at no cost.
3. Order and formation of the contract
The contract is deemed concluded upon the order confirmation sent to the email address you provided. Before submitting your order, you can review the summary and correct any information entered.
We reserve the right not to process orders that are incomplete, contain clearly incorrect shipping details, or show signs of suspected fraud, and we will notify you accordingly.
4. Discount codes and promotions
Discount codes are personal, cannot be combined unless otherwise stated, cannot be converted into cash, and must be used by the indicated expiry date. In case of a partial return, the discount is recalculated based on the products actually retained.
5. Payment
We accept Visa, Mastercard, American Express, Apple Pay and Google Pay. Payment data is processed exclusively by authorised payment networks over an encrypted connection; it does not pass through or get stored on our systems.
The amount is charged upon order confirmation. If authorisation is declined by the payment network, the order is not finalised and nothing is shipped.
6. Delivery and transfer of risk
Orders are processed within 48 hours of confirmation. Estimated delivery is 5–7 business days. These timeframes are indicative and not essential under the law, unless otherwise agreed in writing.
The risk of loss or damage passes to you at the moment you — or a third party designated by you other than the carrier — take physical possession of the products.
If the address provided is incomplete or incorrect and the package is returned to us, we will contact you to arrange a new shipment: any re-shipping costs are borne by the customer.
7. Right of withdrawal
As a consumer, you have fourteen days from receipt to withdraw without giving any reason, as provided under European law. Marelle Store grants you an extended period of 30 days.
Products must be returned intact, unused and in their original packaging, complete with any tags. Please email help.marellestore@outlook.com to start the process: you will receive instructions within twenty-four hours.
The right of withdrawal does not apply to products made to measure or clearly personalised, nor to sealed products that are not suitable for return for hygiene reasons if opened after delivery.
8. Legal warranty of conformity
Goods sold to consumers are covered by the twenty-four-month legal warranty of conformity provided for under European law. In the event of a lack of conformity, you are entitled to have the item repaired or replaced free of charge and, under the conditions set out by law, to a price reduction or termination of the contract.
The warranty does not cover damage resulting from improper use, negligence, modifications or normal wear and tear.
9. Customer obligations
You agree to provide truthful and complete information and not to use the website for unlawful purposes or to place fraudulent orders. You are responsible for safeguarding your account credentials, if you create an account.
10. Intellectual property
Text, photographs, trademarks and graphics on this website are protected and may not be reproduced, distributed or used for commercial purposes without written authorisation.
11. Force majeure
We are not liable for delays or failures to perform caused by events beyond our reasonable control — strikes, natural disasters, disruptions to transport or network services — for the duration of the event.
12. Governing law and jurisdiction
The contract is governed by the law of the State of Delaware, United States. This does not affect the application of mandatory consumer protection rules of the country where the consumer resides, including the courts of the consumer's place of residence.
13. Complaints and dispute resolution
Before taking any other action, we invite you to contact us: we resolve almost all requests amicably, typically within five business days. The European ODR platform is also available at ec.europa.eu/consumers/odr.
14. Severability
Should any individual clause be found invalid, this does not affect the validity of the remaining clauses, which remain fully effective.
Privacy Policy
Processing of personal data — last updated 2026-08-14
Data Controller
LION INTERNATIONAL LLC
1940 Broadway Suite 314C, 80302 Boulder, US
VAT 41-2432556
help.marellestore@outlook.com
For any questions regarding your data, you can write to help.marellestore@outlook.com.
What data we collect
- Order data: name, shipping and billing address, email, phone number.
- Payment data: handled by authorised providers. We do not store card numbers: we only receive the transaction outcome and the last four digits.
- Browsing data: IP address, device and browser type, pages visited, through cookies and similar technologies.
- Communications: the content of messages you send us via the contact form or email, so that we can respond and keep a record of your request.
We do not collect and do not request special categories of data: if you voluntarily send us such data in a message, we process it only to handle your request.
Why we process it
- Performance of the contract: order management, shipping, returns and customer support (Art. 6(1)(b) GDPR).
- Legal obligations: invoicing and tax compliance (Art. 6(1)(c) GDPR).
- Legitimate interest: fraud prevention and website security (Art. 6(1)(f) GDPR).
- Consent: marketing and non-technical cookies, which can be withdrawn at any time (Art. 6(1)(a) GDPR).
Provision of data
The data required to fulfil your order is mandatory: without it we cannot process or ship your order. Any other data is optional and refusing to provide it has no consequences on your purchase.
Who we share it with
Carriers, payment providers, hosting and e-commerce platform providers, email delivery services and analytics tools, all appointed as data processors and bound by contract. Your data is not sold or transferred to third parties for their own purposes. Some providers are based outside the European Economic Area: such transfers take place on the basis of the Standard Contractual Clauses approved by the European Commission.
How long we keep it
Order and billing data: ten years, as required by tax law. Marketing data: until consent is withdrawn. Browsing data: up to twenty-four months. Support messages: twenty-four months from the closure of the request.
How we protect it
The website uses an encrypted connection on all pages. Access to data is limited to those who need it for their work, protected by personal credentials and two-factor authentication. In the event of a breach that poses a high risk to your rights, we will inform you without undue delay, as required by Art. 34 GDPR.
Automated decisions
We do not carry out profiling with legal effects on individuals, nor do we make decisions based solely on automated processing. Anti-fraud checks by payment networks may block a suspicious transaction: in that case you can contact us for a manual review.
Minors
This website is not intended for individuals under sixteen years of age, and we do not knowingly collect their data. If we become aware that we have received such data, we delete it.
Your rights
You may request access, rectification, erasure, restriction, portability, and object to processing by writing to help.marellestore@outlook.com. We respond within one month, which may be extended by two months in complex cases, with reasons given. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.
You also have the right to lodge a complaint with the supervisory authority of your country of residence.
Shipping and Returns
Timeframes, costs and return procedure
Shipping
Free shipping on all orders, with no minimum spend. Orders are processed within 48 hours of confirmation, with estimated delivery of 5–7 business days.
Orders received on weekends or public holidays are dispatched on the next business day. During peak periods — sales and holidays — delivery times may be extended by one or two days.
Tracking
You will receive your tracking number by email as soon as the package leaves the warehouse. The first update may take up to twenty-four hours: it is normal for the tracking code to appear inactive until then.
Delivery
The carrier normally makes two delivery attempts. If delivery is unsuccessful, the package is held for a few days before being returned to us: please contact us and we will arrange a new delivery.
Please check your address before confirming your order. If you notice an error, contact us immediately at help.marellestore@outlook.com: we can correct it as long as the package has not yet been shipped.
Partial shipments
If an order contains multiple items with different availability, we may ship it in several packages at no extra cost. You will receive a tracking number for each one.
Lost or delayed packages
If tracking shows no update for more than five business days, we will open an investigation with the carrier. If the package is confirmed lost, we will proceed with a replacement or a full refund, at your choice.
Returns
You have 30 days from receipt to change your mind, beyond the fourteen days required by law. The product must be returned intact, unused and in its original packaging.
To start a return, email help.marellestore@outlook.com with your order number. We will send you instructions within twenty-four hours. Returns sent without prior notice may take longer to be matched to your order.
Exchanges
To change size or colour, the fastest way is to return the item for a refund and place a new order: this avoids waiting for the first package to be received back.
Refunds
The refund is issued within fourteen days of receiving the return, using the same payment method used for the purchase. Crediting times then depend on your bank or card issuer, typically three to five business days.
Return address
1940 Broadway Suite 314C, Boulder 80302, CO, USA
We do not accept returns delivered by hand or sent to other addresses.
Damaged or incorrect packages
Contact us within forty-eight hours of delivery, attaching a photo of the product and packaging: we will resolve the matter with a replacement or refund, at your choice and at no cost to you.
Refund Policy
Satisfaction guaranteed or your money back
30-day guarantee
If you are not satisfied with the product, you have 30 days from delivery to request a full refund. No questions asked.
How to request it
Email help.marellestore@outlook.com with your order number. We will reply within twenty-four hours with instructions and the address to send the return to.
What is refunded
The price of the returned products and, in the case of a full return, any standard shipping fees paid at the time of order. If you used a discount code, the refund takes into account the discount actually applied to the returned products.
Timeframes
Once the return is received, the refund is issued within fourteen days using the same payment method. Crediting times then depend on your bank, typically three to five business days. We will notify you by email when the refund is issued.
Partial refunds
If you return only part of your order, we refund the returned products. A product returned with clear signs of use may be partially refunded, in proportion to its loss in value: we will inform you before proceeding.
Defective products
A defective or non-conforming product is covered by the twenty-four-month legal warranty: in that case, returns are not subject to the time limits set out in this commercial policy, and shipping costs are borne by us.
Exclusions
Products damaged due to improper use, returned without their original packaging or without tags, and those excluded by law from the right of withdrawal — made-to-measure or personalised goods, and sealed products opened for hygiene reasons — are not eligible for a refund.
If something goes wrong
If the refund does not arrive within the stated timeframe, contact us at help.marellestore@outlook.com with your order number: we will check with the payment provider and get back to you within two business days.
Cookie Policy
How we use cookies on this website
What they are
Cookies are small text files that the website saves on your device to make it work properly and to understand how it is used. Some last only for the duration of your visit, while others remain until their expiry date or until you delete them.
Which cookies we use
- Technical cookies: necessary for the shopping cart, session, language preferences and security. They last from the session up to one year. They do not require consent, as the website cannot function without them.
- Analytics cookies: measure traffic in aggregate form — pages viewed, source, device — to help us understand what to improve. They last up to twenty-four months.
- Marketing cookies: allow us to show relevant ads on advertising platforms and measure their performance. They last up to twenty-four months.
Third-party cookies
Some cookies are set by external providers — the e-commerce platform, payment providers, analytics tools and advertising platforms — who process them according to their own privacy notices. We do not have access to the data they collect for their own purposes.
Your consent
On your first visit, we ask for your consent to non-technical cookies. You can accept, reject, or choose by category, and your choice remains valid until withdrawn or until the cookie recording it expires.
How to manage them
You can change your preferences at any time via the cookie banner or your browser settings, where you can block or delete them. Disabling technical cookies may affect the functioning of the cart and checkout.
Personal data and cookies
Information collected through cookies is processed as described in our privacy policy, where you can also find your rights and how to exercise them.
Updates
This page is updated whenever the tools we use change. The version you are reading is the latest one, updated as of 2026-08-14.
